ROE Landscaping & Refurbishments Ltd is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains what information we may collect, how we use it and your rights in relation to your personal data.

1. Information We Collect

We may collect personal information when you contact us, request a quotation, make an enquiry or use our services.

This may include:

• Your name

• Email address

• Telephone number

• Property or service address

• Details about the work or services you are interested in

• Information you provide when contacting us by email, telephone or through our website

• Information relating to quotations, projects, invoices and payments

We only collect information that is necessary to respond to enquiries, provide our services and operate our business.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide quotations and estimates

• Arrange appointments or site visits

• Provide landscaping and refurbishment services

• Communicate with you about ongoing or completed work

• Process invoices and payments

• Maintain appropriate business and accounting records

• Improve our services and customer experience

• Meet our legal and regulatory obligations

We will not sell or rent your personal information to third parties.

3. Legal Basis for Processing

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to provide a quotation or fulfil a contract with you

• We have a legitimate business interest in responding to enquiries and managing our services

• We have a legal obligation to retain or process certain information

• You have provided your consent where consent is required

4. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business or provide our services.

This may include accountants, payment providers, IT or website service providers, subcontractors or other professional service providers.

We may also disclose information where required by law.

We only share information where there is a legitimate reason to do so and expect third parties handling personal data on our behalf to keep it appropriately protected.

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Certain information, including invoices and financial records, may need to be retained for longer periods to comply with legal, tax and accounting requirements.

6. Cookies

Our website uses cookies and similar technologies for performance and analytics purposes.

These cookies help us understand how visitors use the website, such as which pages are visited and how visitors interact with the site. This information helps us monitor website performance and improve the user experience.

Where required by law, performance or analytics cookies will only be used after you have provided your consent.

We do not use cookies for personalised advertising or marketing purposes.

You can manage or withdraw your cookie preferences through the cookie settings available on the website or through your browser settings.

7. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how your information is used

• Object to certain uses of your personal information

• Request the transfer of your information where applicable

• Withdraw consent where we rely on consent to process your information

If you would like to exercise any of these rights, please contact us.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

ROE Landscaping & Refurbishments Ltd

Email: info@roe-landscapes.co.uk

10. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

Last updated: August 2026